ROLE MISSION
- Four main missions
– Staff Management
– Inventory Management
– House Keeping
– Sales Management - Operate the store through superior customer service, sales management, professional
selling and effective staff management - Manage the business on a day to day basis to increase sales and improve results through
creative and effective use of all resources, including effective leadership and
merchandise assortment - Reports to: Retail Manager
MAJOR RESPONSIBILITIES
Staff Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with policies to reflect business strategy and meet sales goals
- Motivate staff to achieve sales goals
- Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas
- Promote and maintain harmonious staff relations
- Develop a standard training program for all new employees and implement a yearly training program for all existing employees
- Determine the needs for coverage and define scheduling
Inventory Management
- Ensure proper inventory mix matching to market needs
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
- Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Sales Management
- Uphold excellent quality, in conjunction with efficient and friendly customer service Monitor staff performance to ensure that excellent customer service is maintained
- Aim to exceed customer expectations of services and products, thereby ensuring high customer satisfaction
- Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)
- Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
Housekeeping
- Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation
- Make timely window and interior display changes pro-actively to feature various new items and create excitement
- Maintain the highest standard of housekeeping both on and off the sales floor
Administrative Management
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager
- Take necessary actions to effectively control costs and ensure efficient operation in store
- Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
- Implement and support all security measures
Communication and Reporting
- Inform Retail Manager of decisions and procedures relating to business issues
made at the store level - Obtain approval prior to implementation of new programs or procedures
- Provide clear and informative business review
Other Duties - Perform other duties as required