The Store director is accountable for promoting brand engagement and loyalty to clients and
the team on the floor. He/she works closely with Store Management and Retail Manager and
drives changes to achieve business objectives and to strengthen a client-centric culture
among the team.

  • Job Title: Store Director
  • Reports to: Retail Manager

Business Direction

  • Direct the performance for designated store/floor within the department store to consistently achieve sales budget objectives.
  • Strong understanding on store KPI’s and ability to analyze and strategize the figures.
  • Manage and monitor in-store action plans previously agreed upon with Retail Manager to develop sales department and client segment.
  • Maintain awareness of all industry news, technology, and key competitors’ trends.
  • Model Brand image through appropriate wardrobe and presence and influence its image to the team.

Client Management

  • Ensure the achievement of business objectives while developing a high-end client strategy for the floors.
  • Ensure the management and development of initiatives.
  • Identify existing high-end and high potential clients and build a network to support their Client Advisor further and to enhance their loyalty by special services and attention.
  • Closely work with Store Management and Retail Manger to achieve to goals and to promote a client-centric culture among the team.
  • Inspire Client Advisors to implement initiatives personalized on client interest and profile.

People & Talent Management

  • Coach and create development plan for Store Management to drive high performance.
  • Consistently contribute on attracting, recruiting, and retaining a high performing team, building a talent pipeline through networking and competitive shopping.
  • Training and development of direct reports for future growth/career path.
  • Lead by example to promote a positive and professional team environment that fosters trust, integrity and superior performance standards.

Communication and Reporting

  • Effectively communicate with Retail Manager of decisions and procedures related to business and Human resource issues made at the store level.
  • Provide clear and informative reports about business and review with the team.
  • At least 10 years of relevant experience in retail industry.
  • Bachelor’s Degree is preferred.
  • Excellent leadership and people management skills.
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
  • Ability to manage multiple tasks in environment.
  • Proven ability to network, recruit, train, develop and assess talent.
  • Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, Outlook.
  • Commercial awareness and strong business acumen.
  • Strong verbal and written communication skills.
  • Excellent organizational skills.
  • Passion for the fashion industry.
  • Flexibility to work a retail schedule which will include evenings, weekends, and  holidays.

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