Junior Sales Assistant

Role & Major Business

Major Role

Required to understand brand and company history
Required to display, explain, and sell products by offering classic customer service
Required to provide the customer service pursuant to the company regulations, to maximize sales through adequate product knowledge, and accurate understanding of regulations, as well as to do his/her best for smooth store operation
Required to apply the superior’s directions and the contents of store management guidebook to daily store operation by accurately mastering them

Required Business

Sale of products by giving a story-telling impression to customers based on adequate knowledge through the aggressive mastering of product knowledge by category
Maintenance of classic customer service, after-sale service, and salesmanship
Accurate understanding of the headquarters guidelines about sale of product, exchange, refunding, repairing, personal repairs, and customer service with proper response to customers’ inquiries
Updating of the knowledge of Salesmanship, product information, and the headquarters regulations and procedures
Development and maintenance of proper customer information file by drawing up a thank-you card and implementing after-sale service technique
Carrying out cleanliness maintenance business including polishing, glass-cleaning and vacuuming
Carrying out inventory confirmation, inventory re-confirmation, tagging and daily product management and display product management including product cleanliness, etc.
Assisting in product packaging and product checkout
Assisting in checking the product movement
Immediate reporting to the supervisor or store manager (superior office) in case of violation of corporate regulations or guidelines
Engaged in stocktaking business by accommodating to product stocktaking schedule
Participation in training and meeting schedules
Aggressive listening to customers’ feedback on new product, and reporting it to the superior