The In-house Trainer reports to Director, and functionally to Regional Training Manager. This person is in charge of delivering coaching actions that are tailor-made to the boutique team and specific business needs of the store, in order to help the team member improve both qualitatively and quantitatively.
Title: In-house trainer
Industry: Luxury Industry
Location: Seoul, Korea
Package: Competitive Salary
GENERAL ROLE
- Demonstrate excellent customer service and selling techniques.
- Generate outstanding sales results, beyond the store average.
- Share knowledge and experience with Sales Assistant to allow them to improve their performance.
- Engage clients and make them loyal by conveying values.
MAJOR RESPONSIBILITIES
- Following Director’s priorities, define monthly coaching actions.
- Spend most time on the floor and is a role model in selling and service. Supports team members’ sales interactions with confidence and sophistication.
- Develop deep understanding of strengths and weaknesses of each team members. Give feedback and follow improvement. Identify key potentials in a team.
- Attends every HK monthly trainings delivered by Regional Training Manager and adapt every content to fit the specific needs of the team in line with monthly objectives.
- Monitor Mystery shopping results and develop action plans tailor made to every sales individual.
- Support In-store Client Development Manager by assisting key store events and training other team members in improving CDM skills if needed.
- Make sure every new joiner receives proper orientation program and build ad-hoc mentorship program by selecting mentors and buddies.
- Follow-up the results of his actions.
SALES / PERFORMANCE
- Achieve top sales results through effective use of selling techniques, client telling and product knowledge, contributing to the global team performance.
- Demonstrate teamwork by sharing selling techniques with Sales Assistants.
- Monitor individual target in terms of daily and monthly sales.
- Know how to handle objections from clients to conclude sales.
CUSTOMER RELATIONS AND FOLLOWING
- Act as a role model for Sales Assistants by demonstrating outstanding customer service.
- Make clients dream by conveying a passion for the brand.
- Act as a role model for Sales Assistants by demonstrating outstanding customer service.
- Make clients dream by conveying a passion for the brand.
- Welcome clients like a host.
- Fill out and update the client book, build relationship with customers.
- Ensure the upkeep of the sale space and the image of the store.
BACK-OFFICE SUPPORT
- Contribute to stock management.
- Able to maintain floor display area and merchandise.
- Efficiently carry out delegated tasks.
- Ensure customer service beyond reproach.
REQUIREMENTS
- Minimum 5 years’ experience in luxury retail with good track record.
- Computer literacy, well-versed in MS Office.
- Ideal for currently a Senior Sales or Supervisor with strong potential.
- Person who can motivate others with considerate, positive energy and leadership as well as being sociable.
- Fashion expert who can express elegant and delicate of brand intensively.